You’re talking to a person from a different culture, and he doesn’t look you in the eye. Is it a cultural difference or a personal quirk? How do you know, and how do you deal with it?
Guiding her colearners through such real-life scenarios is Ling Ling Tai, who Culture Spark Global, where she helps organisations and people become better at cross-cultural collaboration.
In her workshop titled Reduce Cross-Cultural Barriers, Ling Ling unpacks the concept of cultural intelligence and how we can tap into it to reduce the friction of cross-cultural differences of any business interaction and drive business outcomes.
In simple terms, culture is about what people do and how they do it. Understanding culture and its seminal role in how people think, work and relate is the first step toward harnessing the potential of cultural diversity within any organisation. This requires having cultural intelligence (or CQ).
Cultural intelligence matters because of:
Cultural intelligence is malleable, and Ling Ling believes everyone can improve their CQ through a variety of proven strategies.
In the interactive workshop with Ling Ling, colearners can gain a better understanding of: